Order Processing:
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For single unit drop ship orders, please allow up to 3 business days for your order to be processed and shipped.
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For volume orders, please allow up to 7 business days for your order to be processed.
Shipping:
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We only ship in the contiguous U.S.
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All shipments are FOB Origin regardless of who arranges freight.
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Shipping carriers: We ship via FedEx for standard ground or expedited shipping for standard drop ship orders. If you have a FedEx account you want us to ship on, your account number must be provided when you place your order.
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If you would like to ship via UPS you must send us the UPS shipping labels prior to you calling in the pick up. UPS does not stop regularly and a pick up must be scheduled.
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Shipment of volume orders: We will arrange freight and ship via a carrier of our choice and add freight to your invoice unless you specify pick up as your freight method when you place your order. If you choose pick up as your preferred shipping method, we will send you the shipping weights and dimensions for your shipping department to call and schedule a pick up.
Payment Terms:
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It is your responsibility to keep your account up to date.
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If your account is not current and an order is in house, we reserve the right to begin selling your allocated units 5 business days after notification is made to your company regarding your status.
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We reserve the right to require pre-payment if your account is not current.
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Payment may be made by credit card. A 2% convenience fee will apply if you pay your terms invoice via credit card.
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Orders over $25,000 require half down prior to shipment.
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Special unit factory orders require a 50% deposit at the time of placing your order and these cannot be canceled. There are no refunds on special orders.
Return Policy:
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Damaged product must be noted on the freight bill of lading or FedEx receipt prior to accepting the order.
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Damaged or missing inventory must be reported to F&O Imports within 24 hours of receipt.
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No credits will be given on returned goods that do not have a valid RMA number associated with it.
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Products approved for return must be packed with reasonable care in the original packaging.
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A 20% restocking fee will apply to all returns and all freight is non-refundable.
Warranty Coverage:
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Warranty coverage extends for 365 days from the original ship date it leaves our warehouse on the original invoice.
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You assume initial responsibility for any issues with your customers and are the only point of contact. We will work with you, not your customer on any issues.
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Your company must troubleshoot and provide the initial technical support for any issues.
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If you are unable to resolve the issue, you can ship the product back to F&O Imports (in its original packaging and if that is not possible, it must be packaged in a manner that it will not be damaged. We assume no responsibility for damage due to poor packaging).
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Our Service Department will diagnose the issue.
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If it is covered under warranty, we will ship it back to your customer at no charge.
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If the issue is not covered under warranty, you are responsible for the freight charges incurred to ship it back to your customer.
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You can use a technical service provider in your area for warranty issues but we will not reimburse for such charges unless we give you prior approval.
Please contact us if you have any questions regarding these policies.